Handel's Intelligence OS — Franchise Operations Platform

Good evening, JenniferSep 9, 2026 · 7:56 PM

Here's today's quick scoop.

Across 196 locations, 3 items require attention today. Gross margin is 1.1 points below plan, driven by dairy and inclusion costs plus excess batch production at nine stores. South Side is projected to run short of Buckeye before Saturday evening demand peaks. Fourteen critical actions are overdue, including four freezer-temperature follow-ups. Sales remain strong: same-store sales are up 6.8%, led by the Southwest and Southeast regions.

Net Sales MTD

$23.74M

190 of 196 locations reporting

9.4%vs prior year

Target: $24.1M

On pace for record September. Southwest driving 38% of incremental growth.

Same-Store Sales

+6.8%

10+ consecutiveyears SSS growth

6.8%vs prior year

Target: +5.0%

Midwest loyalty program adoption and Southwest new-store performance leading growth.

Gross Margin

66.9%

-1.1 pts vs plan

1.1%vs plan

Target: 68.0%

Dairy and inclusion cost pressure. 9 stores driving 62% of the gap.

Average Ticket

$12.37

1.92M transactions MTD

3.5%vs prior year

Target: $12.00

Flavor mix upgrade and pint attach rate improvement driving ticket growth.

Labor % of Sales

24.8%

+0.7 pts vs plan

0.7%vs plan

Target: <24.0%

Scottsdale and Katy scheduling inefficiencies account for 0.4 pts of variance.

Guest Rating

4.76 / 5

Network average · 190 locations

0.8%vs prior year

Target: 4.70

Freshness and friendliness themes dominating positive reviews across all regions.

Network Sales Trend

12-Month Performance

Actual Plan Prior Yr

September tracking $0.4M below plan, partially due to 6 delayed reporting locations. Southwest and Southeast driving above-plan performance in peak summer months.

Needs Attention

Ranked by Impact

5 items

Gross margin pressure

High

Dairy and inclusion costs up 4.8% vs contracted rate, combined with excess batch production at 9 stores.

$96.2K monthly impact·9 locations·Jennifer Caldwell·3 days oldReview purchase variance →

Buckeye availability risk — South Side

High

1.7 days of Buckeye remaining. Saturday demand forecast +22%. Production plan 18 tubs below forecast.

$4,260 missed sales if unresolved·1 location·Marcus Webb·4 hours oldCreate production adjustment →

Freezer temperature follow-ups

High

Temperature excursions logged at Akron-East, Columbus Easton, Toledo Central, and Hilliard.

Food safety compliance risk·4 locations·Sarah Okonkwo·18 hours oldAssign service technicians →

Scottsdale batch overproduction

Medium

End-of-day waste averaging $228/day vs $47 system average. Akron-East playbook applicable.

$6,400/month savings opportunity·1 location·Diana Reyes·2 days oldReview Akron-East playbook →

Katy delivery-channel profitability

Medium

Delivery mix at 18% of transactions, contributing only 11% of gross profit. Pricing review required.

-2.8 pts margin on delivery orders·1 location·Diana Reyes·1 day oldReview delivery pricing →

Region Performance

Revenue MTD

Midwest

$9.84M+7.2%

Southwest

$7.12M+11.4%

Southeast

$4.28M+12.1%

West

$2.94M+13.8%

Northeast

$1.84M+6.4%

Southeast Expansion

$0.68M+18.2%

Flavor Availability

Core Lineup Status

1 risk

Network Average97.6%

Vanilla100%

Buckeye94.4%

Cookie Dough99%

Strawberry96%

Butter Pecan91.3%

⚠️ South Side — Buckeye

1.7 days remaining · Saturday risk

Live Activity

Today

Live

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Buckeye stock alert issued — South Side (1.7 days remaining)